Innovation themes
Innovation themes
To ensure we have a balanced portfolio of projects and achieve the best overall outcomes for our customers, we have identified six key innovation themes which relate to the challenges of the low carbon future and to our business plan. Each of our projects is designed to support one or more of these themes.
Safety & environment
We will strive to continuously improve safety and reduce impact on the environment.
Network resilience
We will improve network performance and reduce risk.
Capacity
We will maximise the use of existing assets to increase demand and generation capacity.
Efficiency
We will provide our existing services at lower cost.
Customer service
We will improve customer experience, offer new services and more choice.
Commercial evolution
We will change our role from network operator to system operator.