ACTION PLAN PROGRESS REPORT 2017-23
Action No
Dates
Progress to March 2023
1
2
3
4
5
6
7
Our dedicated community energy manager will continue to lead the delivery and development
of this strategy which aims to forge links with the community and local energy sector and
develop our response to their requirements.
As a key part of our engagement strategy, we will continue to deliver Community Connects
workshops to help address issues the sector is facing particularly relating to capacity and
skills development. We will use these events to provide an opportunity to engage with us and
for us to engage with the sector to develop our understanding of the issues it is facing.
We will develop the resources on our website to make sure our services are accessible to
community and local energy customers and to provide resources to help groups get their
projects started.
We will continue to produce a quarterly newsletter to keep customers and stakeholders up to
date with developments that affect the sector. We will also produce guide(s) and case studies
to help community and local energy groups learn from each other how to develop projects.
We will make sure our resources reach as many community and local energy stakeholders as
possible; we will undertake a promotion campaign with community partners to ensure
stakeholders are aware of our resources and bookable surgery slots
We will continue to encourage early engagement, improve routes into our business and
allocate engineering resources to support projects at the initial stages to identify the best
point of connection.
We will actively engage with stakeholders to identify and improve pre-application
guidance on our website for customers applying for new connections to make sure it is
accessible to community and local energy groups. As part of this we will publish a
glossary and review pre-application guidance against plain English standards.
Dedicated community energy manager in post since
October 2017
Minimum of 3 events have been delivered in every year
since 2017; 377 people in circulation list by end March
2023.
Year on year increase in website traffic; Community and
local energy pages re-written in 2021 based on customer
research to make it focus on advice and support for
communities.
Minimum of four newsletters have been delivered annually;
website has been re-developed to focus on promoting
advice and support including case studies and guides.
Campaign launched to promote Electricity North West
support to all the communities in the North West
Year on year increase in the number of enquiries received,
over 2000 enquiries handled by our community and local
energy team throughout ED1.
Plain English glossary published.
10
COMMUNITY AND LOCAL ENERGY STRATEGY ANNUAL REPORT
7.
1
Details
We successfully established 25 commitments to bolster the development of community and local energy. This table serves as a
comprehensive update on our progress, and we are proud to report that all 25 actions are either completed or currently in progress.